A Bad Day

I went in to my local doctor’s office today to pay a bill that has been outstanding for a month or so. When I went in, I went to the receptionist for my doctor. She was on the phone with someone, so I waited. She mouthed to me during the call that she would be “right with me”. The call took a couple of minutes, but it ended.
I said to her, “Ma’am, I’m John Plank (my legal name), and I’m wondering if I have a balance due on my account, and I know there is a balance on my wife’s account. I’d like to pay anything I owe.”
She starts digging in a drawer beside her that has file folders in it. I’m thinking the drawer contains account information, although I wonder about that since the office is modern and computerized. She can’t seem to find what she’s looking for, turns to me and says, “Do you have an appointment?”
Now I realize that the drawer had all of the day’s patient records in it and she was searching for mine. I said, “No, ma’am. I’m just here to pay my bill.” I’m just a little puzzled by now, thinking I may not be dealing with the brightest bulb on the shelf.
The phone rings again. She asks if the caller could hold. Evidently not, because she listened for a minute or so, then they talked some. During this call, the second line began ringing, but someone else answered it. She hung up her call, and started typing on her keyboard. The first line rang again and she again asked if the caller could hold. This time the caller held.
She punched the keyboard for a good period of time while trying to talk to another staffer about the prior call. She finally told me that I owed $20 on my account, and also told me that my wife owed $134.05. I reminded her of her caller on hold and told her she could go ahead and take the call since I wasn’t going anywhere. I figured that no faster than we were going anyway, it wouldn’t matter much. She looked at me quizzically, then at the phone, saw the blinking button, and answered the call.
Following the call, she went to the back and asked a woman how she should process the payment since I was paying on two bills at once. They wanted to know how I was paying. I held up my credit card and they talked some more. The woman told her to run the card for the total and note the separate numbers on the receipt that they would keep.
I gave her my card after she came back to the desk. She turned toward her calculator and started punching in numbers. I wondered what she was doing, since the two numbers were $134.05 and $20.00. That easily totals in one’s head to $154.05. I thought she might have found some other charges. No, she turns to me after at least 30 seconds at the calculator and says, “The total is $154.05.”
The rest of the interaction was relatively uneventful and I left, thanking God for the ability to add in my head and multi-task. I would never disparage or make fun of anyone who does not have those abilities (although I admit to having done so in the past), but I have to wonder why someone like that is working in a position that requires some proficiency in those areas. Hopefully, she was just having a bad day, and it got better…quickly.