Say It Ain't So

Doesn’t it just seem that whenever things are going well, something happens that pops all the bubbles? Let me tell you a brief story.
My brother in law works with the state social welfare agency. He recently received a compliment from a client that made it all the way up to the state director in Topeka. Each manager along the way complimented him on his work. In fact, the state director had this to say, “It is stirring to think that a grieving mother can pause to recognize the kindness of others as she is laying her son to rest. Obviously, you made a tremendous difference in this man's life. I truly appreciate the helpfulness you offered and the compassion with which you connected this family to critical services. Thanks for being such a wonderful ambassador of SRS and for providing services from the heart.”
The story continues, however. Due to whatever reasons, over this past weekend, the computer gurus at SRS decided to re-format and re-load all of the hard drives in all of the PC’s. They assured my brother in law that the information he had stored on his drive (contacts, email addresses, policy interpretations, etc) was safe. Monday morning he comes in and there is none of that information available. The documents that were there had been reformatted, his printer didn’t work correctly, and things were a mess…so much so that now they are saying they will replace his PC, resulting in even further loss of information.
Bruce truly works with compassion and from the heart. It is truly a travesty that this had to happen, and a further travesty that the computer nerds don’t seem to care much that they made major messes in the work lives of many folks at that agency.
Thanks, Bruce, for making a difference.