A couple of weeks ago, while Pat and I were on vacation, I
got a text message on my phone from a woman I’ll call Mary. Mary had never contacted me before, and got
my cell number from an acquaintance of hers.
As you know, I am the primary contact at our church for benevolence
needs, and Mary was needing some help, so she contacted me and sent along a
photo shot of her most recent electric bill.
She needed about $150 to make a timely payment on the payment plan she
had set up with the utility to settle some past due charges.
What you need to know up front is that the utility, Evergy, is
willing to set up a payment plan for past-due charges in many instances, but if
a payment on that plan is even one day late, the payment plan goes away, the
entire amount is due at once, and disconnection comes rapidly following unless
the full amount is paid quickly.
Since we were on vacation several states away, I had no way
to help, and in fact my policy is to not respond to requests for help on my
personal cell, because if I did, I would be getting requests all hours of every
day. I insist that those needing help
come to the office for a personal chat, and that they bring a copy of whatever
bill with them so that I could contact the utility to verify the need. So, I didn’t respond to her at that time.
Once we got back to Wichita and I started back to work, I
contacted Mary. She told me that the
deadline for paying the payment plan amount had passed…they had shut off her
electric service, and she owed well over $700 in order to get it turned back
on. I told her we could pay up to the
maximum per our guidelines…$150…on her bill, but that she would have to find
other means for the rest of it. We then
visited a little more. Here’s what I
heard from her.
Mary is a caregiver for her adult, autistic, disabled
son. He can’t work, and she needs to be
with her son pretty much 24-7 so she can’t work as well. They have no transportation and walk everywhere
they have to go. She had applied for the
LIEAP utility assistance funds long ago, but hasn’t heard anything from
them. She called the LIEAP offices and
was told that they were so far behind that it would be another month or more
before they even got to her application to consider her for help.
She has also contacted the usual utility help organizations
in the metro area. One national organization
was out of funds, which is a normal response for them. Another requires a person to get in a line on
Tuesday mornings…that line forming as early as 5 AM…in order to be one of a
limited number of people allowed to enter the facility to get…not help with a
utility, but an appointment time on a later day to discuss one’s needs with a
social worker. Other places also gave
the usual, “out of funds” story to her as she looked for assistance or didn’t
return her calls.
Although her son has a disability designation, she doesn’t
yet have that designation for herself, even though she applied for that status
a year ago. So, they have been trying to
survive on about $900 a month, which is her son’s monthly disability check. They have SNAP assistance, so that helps some.
And oh, by the way, had her landlord found out that her
electric had been shut off due to non-payment, she and her son would have been
evicted with three days notice for breach of rental contract.
I’ll stop here and tell you that what she told me about her
efforts to find help match pretty much exactly with stories I’ve heard from dozens
of people over the years as I’ve worked with this ministry. I totally believe what she has told me
because it does match up, almost word for word, with those stories from past
encounters with many others. This
scenario plays out among the Wichita area poor literally hundreds of times a week,
just as Mary described it to me, with changes only in some of the more minor
points.
Well, time went on. A
little over a week later, I hadn’t heard back from Mary regarding her effort to
find other funds to supplement our promised contribution. She, however, later called the office and
told me that she hadn’t been able to raise more than about $200, and had been
without electricity for eight days. We
visited a little more, then hung up. But
I couldn’t get her situation out of my mind…especially the fact that had I been
available in the office when she first contacted me, we might have been able to
pay the payment plan amount and keep her from being disconnected. I didn’t take that responsibility personally
on my shoulders, but it did weigh on me as I closed out my work day.
In the process of my visits with Mary, I got her
address. Continuing to consider Mary’s
situation concerning possible eviction, no transportation, lack of help from
other organizations, and caring for a disabled son, at the end of my work day, I
called my wife, explained the situation, and asked if she would accompany me to
Mary’s apartment. She agreed, and I
picked her up at the agreed-on meeting place and we went to the apartment.
Mary’s apartment was on the top floor of the building on the
west side. It was sweltering hot in her apartment,
and very, very dark. She had kept the
blinds closed to try to prevent the heat of the day from coming in so
much. Mary is a woman in her mid 50’s,
and rather frail in appearance. Her
health overall did not look very good. We
also met her son, who appeared out of a back room in the apartment, coming to
the door. We visited more about her
situation and what little progress she had made in paying the electric
bill. She still owed over $600 in
overdue bills, plus now her current billing, which brought the total to over
$700.
There was no way I was going to leave her and her son in
that sweltering hothouse of an apartment, fearful of eviction and turned down
by other organizations for help, and go home to a comfortable evening in my
easy chair. So I asked her for a copy of
a bill, contacted the payment service for Evergy, and paid the entire amount
owed from the church credit card. The electric
service came back on about three minutes after I had paid the bill.
Think about this. How
could she have traveled to the organization where one gets in line just to get
an appointment for later in the week with no transportation and having to care
for an autistic son? Even the city bus
service doesn’t run that early in the day, and the organization’s office is
about 6 miles away from her apartment.
The LIEAP utility assistance program is so understaffed that
the people who rely on it for help with their bills once the cold weather rule
goes off in the spring can’t get that help until well into the summer…by then
too late to avoid their utility being shut off due to the discontinuation of
the cold weather rule.
And why does it take a year or more to process an application
for federal disability benefits? If that
would have been adjudicated timely, she may well have had the funds to pay her
bills.
One more thing. Where
would these people have gone had they been evicted? How would they have moved their things with no
transportation and no money? How would
they have navigated that crisis? Have
you tried to rent something in the Wichita area recently? Do you know the cost of doing that and the
things you have to do in order to just be considered for an apartment? Those two people would have been on the
street, so far down in the poverty whirlpool that they never would have seen the
light of day again.
I tell you Mary’s story simply to tell you this. There are hundreds…no, thousands…of Marys in
the greater metro area. Their stories
are the same. Their struggle to just
survive the day is real. If you have a
roof over your head, food in the refrigerator, turned-on utilities, and a
machine that will take you places where you want to go…with fuel in it to get
you there, you are blessed beyond measure.
Rejoice in thanksgiving for those blessings, and bear in mind your
responsibility to help those in need like Mary. Then do it…fulfill that responsibility. Blessings.